RMA - Return Material Authorization

To ensure a smooth process please send us your RMA-request:

 

    Your RMA request must contain following information:

    • - Serial number of every board returned
    • - Your own reference number for this RMA (optional)
    • - Contact person and delivery address for the RMA
    • - Detailed error/problem description
    • - In what kind of environments/stage did the problem/fault occur? Please provide detailed information for:
    •   o Incoming inspection
    •   o Test bay, currently used equipment and software
    •   o Burn-in; temperatures; air humidity, intensity / duration and test program etc.
    •   o Field failure
    •   o Environmental effects if known

    Shipping:

    • - Use original or comparable ESD packaging only.
    • - Make sure that the products are carefully packed in a shock proof packaging.
    • - Do not write RMA numbers on the individual product package.
    • - All returned products must have the original serial number label.
    • - Please note any additional equipment/accessories like memory modules, storage devices, wires etc. on your delivery note.

    Important Notes:

    • - Returns are only accepted with a valid RMA number!
    • - RMA numbers expire 30 days after they have been issued.
    • - Shipments with expired RMA numbers will be REJECTED!
    • - Please request a new RMA number before shipping a product in case the original one is expired or close to expiration.
    • - We accept prepaid delivery of returns only.
    RMA request