To ensure a smooth process please send your RMA-request either by e-mail to: rma(at)eepd.de or by fax to: +49 8136 2282-149.
Your RMA Request Must Contain Following Information:
Serial number of every board returned
Your own reference number for this RMA (optional)
Contact person and delivery address for the RMA
Detailed error/problem description
In what kind of environments/stage did the problem/fault occur? Please provide detailed information for: o Incoming inspection o Test bay, currently used equipment and software o Burn-in; temperatures; air humidity, intensity / duration and test program etc. o Field failure o Environmental effects if known
Use original or comparable ESD packaging only.
Make sure that the products are carefully packed in a shock proof packaging.
Do not write RMA numbers on the individual product package.
All returned products must have the original serial number label.
Please note any additional equipment/accessories like memory modules, storage devices, wires etc. on your delivery note.
Returns are only accepted with a valid RMA number!
RMA numbers expire 30 days after they have been issued.
Shipments with expired RMA numbers will be REJECTED!
Please request a new RMA number before shipping a product in case the original one is expired or close to expiration.