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RMA - Procedure

To ensure a smooth process please send your RMA-request either by e-mail to:
rma(at)eepd.de or by fax to: +49 8136 2282-149.

Your RMA Request Must Contain Following Information:

  • Serial number of every board returned
  • Your own reference number for this RMA (optional)
  • Contact person and delivery address for the RMA
  • Detailed error/problem description
  • In what kind of environments/stage did the problem/fault occur? Please provide detailed information for:
    o Incoming inspection
    o Test bay, currently used equipment and software
    o Burn-in; temperatures; air humidity, intensity / duration and test program etc.
    o Field failure
    o Environmental effects if known

Shipping:

  • Use original or comparable ESD packaging only.
  • Make sure that the products are carefully packed in a shock proof packaging.
  • Do not write RMA numbers on the individual product package.
  • All returned products must have the original serial number label.
  • Please note any additional equipment/accessories like memory modules, storage devices, wires etc. on your delivery note.

Important Notes:

  • Returns are only accepted with a valid RMA number!
  • RMA numbers expire 30 days after they have been issued.
  • Shipments with expired RMA numbers will be REJECTED!
  • Please request a new RMA number before shipping a product in case the original one is expired or close to expiration.
  • We accept prepaid delivery of returns only.